DSTA: Transport Claims

THE QUICK LOOK

After an exhaustive bidding process, The Software Practice was chosen to re-design and develop the way transport claims were filed, approved and reimbursed at DSTA. The final product had to reflect the advances made in engineering and design since the original system had been implemented a decade earlier. Being a technology agnostic firm gave us the edge in a demanding environment which required our developers to acclimatise themselves with proprietary development methodologies and IDEs.

We succeeded in producing a fully responsive product that could be used by anyone on practically any device.

Our contribution
Responsive Design, Road mapping, Quality Assurance, Software Development, Ongoing Optimization, Strategy
Technology
Outsystems, Jquery, HTML/CSS

THE CHALLENGES

One of the greatest challenges faced by anyone “upgrading” a legacy application is getting end user buy-in. After nearly a decade of inertia the resistance to change was high.

We started by storyboarding various workflows and closely matching new concepts with existing terminology and procedures. A methodical approach involving iterative design and development saw us complete the entire revamp in less than four months.

Another challenge was building the system to be device independent. A user base of over 3000 users carrying devices of varying dimensions, OSes, OS versions and resolutions meant a carefully planned QA process that incorporated stress testing and automated scans.

<- We proposed the design on the left; not the one currently in use

THE SUCCESS

After successfully testing the platform and its various integrations with other key systems such as HR, Payroll and financial disbursement, the site was released to the employees. After nearly a year of operation, it has improved efficiency and enabled smooth reimbursements.