The contractors performing construction and installation works in Singapore needed to submit their projects and our client, a Government Agency, needed a way to manage and approve these projects which are submitted along with other enhanced functionalities, as part of this revamped eApproval solution.
TSP worked with the Government Agency to develop and deliver a custom web application which comprises of two major components – an internet portal for companies to submit new projects and draw shapes on a rendered map view to indicate the boundary of their proposed implementation; as well as an intranet portal with a configurable business rules engine to route submitted applications to the appropriate Agency departments, with efficient notifications to alert Agency users of pending actions. The Agency users are able to define and modify the various business rules, notifications and email templates within the system to cater to changes in business requirements and approval flows.
Our commissioned system, with our strong focus on User Experience, allowed Agency users to achieve the following:
Our focus on UI and UX allowed Agency users to intuitively navigate through the complexity of the system and achieve efficiency and timeliness in managing submitted applications.